Cancellation & Refund Policy

Cancellations and rescheduling

You can cancel or reschedule without penalty up to 24 hours before your appointment. Late cancellations within 24 hours may be charged half the service price, and no-shows may be charged the full value. Late-cancelled or no-show sessions are generally not refundable and are not available for in-house credit.

Packages and memberships

Packages such as the First-Time Floater pack and Seeker have terms shown at purchase (for example, the pack must be used within 30 days of your first visit). For membership changes, freezes, or cancellations, please call us so we can review your account.

Refunds and special circumstances

Billing questions, refund requests, and special circumstances are handled by our team. Please call 435-922-4422 or email info@tnfloat.com.